• Service Writer

    Outlaw Conversions
    Job Description
    Emerald Luxury Coaches is seeking a self-starter with a passion for helping others, an aptitude for critical thinking and technical problem solving. We count on our Service Writers to deliver both qualitative and quantitative insight to our customers and implement technical solutions to help them continue to enjoy their custom interiors in their Recreational Motorhomes safely. By providing constant support to our customers, we identify areas for process improvement that allow us to not only deliver for them, but to improve our production line as well. Position may be required to work across a wide variety of Texas weather conditions.

    RV Service Writers diagnose over the phone, or set up appointments for our local service techs to inspect, adjust, repair, or overhaul recreational motorhomes. Ideal candidates should have general understanding in the maintenance of gas, electrical, hydraulic, plumbing, and/or chassis/towing systems as well as general knowledge in the reparation of generators, appliances, and interior components.

    Tasks and responsibilities:
    • Take Incoming service calls pertaining to troubleshooting 
    • Take incoming service calls pertaining to warranty work approvals
    • Take incoming service calls and make notes for scheduling outside service appointments and mobile service calls
    • Writing service orders with description of problems and repairs
    • Greeting & meeting customers in the parking lot for shipping & receiving RVs
    • Develop an understanding of our customers and their work/travel flows
    • Deliver outstanding customer service via phone and email by providing solutions to technical issues
    • Assist customers in satellite configuration, and troubleshooting
    • Gather detailed information from customers and document/relay to other team members so that issues can be efficiently investigated and resolved
    • Prioritize customer issues; communicate progress as you work to resolve them in a quick timeframe
    • Build and maintain strong working relationships with customers and service centers
    • Work with a wide range of disciplines and personalities, both internally and externally
    • Participate in after-hours on-call rotation
    • List parts needed, estimate costs, and plan procedures
    • Use parts lists, technical manuals, and diagrams to diagnose service work as needed
    Interested? Here's what we need from you:
    • Outstanding customer service skills and personal interaction/interpersonal skills
    • Excellent oral and written communication skills, including ability to effectively gather and communicate details and explain technical concepts to non-technical audiences
    • Ability to learn new applications and processes quickly
    • Passion for technology; eager to learn technical skills & troubleshooting tactics
    • Strong analytical and problem-solving skills while following processes in place.
    • Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
    • Self-motivated, detail oriented, and organized
    Bonus points for:
    • 1+ years working as an RV Service Writer, RV Service Technician
    • Cost estimation experience
    • Highly organized and detail-oriented approach to day-to-day operations
    • Advanced experience with Microsoft Office tools and proficiency working with Word templates and document styles
    • Previous knowledge with satellites, rooftop antennas, Dish Network and/or DirecTV receivers and electronic wiring
    What we offer in return for all your great skills:
    • Competitive salary
    • 401K
    • Sick, Vacation, & Holiday
    • Medical, dental, vision insurance plus supplemental policies
    • Health Savings Account (employee funded)
    • Casual work environment
    Job Type
    • Full-time; Monday through Friday; 8am to 5pm
    Interested? Apply in person at Outlaw Conversions located at 1000 Airport Rd, Stephenville TX 76401 or submit a resume via email to: careers@outlawconversions.com
     
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