• Night Auditing Agent

    Hampton Inn & Suites
    Job Description
    Night Auditing Agent

    Description:
    • Job overview as a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel's income and expenses for the current 24-hour period.
    Responsibilities:
    • Be friendly, customer-focused, smile and have knowledge of the local area
    • Have strong computer skills
    • Be able to fulfill manager on duty shifts.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
    • Prepare for group check-ins, check-outs, and VIP arrivals
    • Greet, register, and assign rooms to guests
    • Answer phone in a prompt, efficient, and friendly manner
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken
    • Follow up to ensure guest satisfaction
    • Use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
    • Balance and audit for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues
    • Complete and transmit daily management and accounting reports and supporting documents;
    • Prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    • Be professional at all times through appearance and dress
    • Typical working hours are 11pm-7am.
    • Other duties as assigned by supervisor or management
    Qualifications:
    • Front Desk: 1 year (Preferred)
    • Customer Service: 3 years (Required)
    • Hotel: 2 years (Required)
    • Auditing: 1 year (Required)
    Salary: 
    • $10.00 to $12.00 /hour
    Benefits:
    • Paid time off
    • Health insurance
    • Dental insurance
    • Employee discounts
    • Workplace perks such as food/coffee and flexible work schedules
    Additional Compensation:
    • Tips
    • Other forms
    Contact Information
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