• Front Office II - Processor

    Smile Design PC
    Job Description
    Front Office II - Processor


    Front Office Assistant II (Scheduler/Processor)

    Excellent Learning Environment/Awesome Company/Growth Opportunity

    ***Fluent in English & Spanish Required***

    We pride ourselves in providing exceptional dental care in a comfortable environment with outstanding customer service. Are you ready to be a part of a team and grow with a company that serves people in your community? We focus on patient total well-being with a special emphasis on a healthy and beautiful smile. We change lives every day and that is why we hire exceptional people.

    We are looking for:

    • Ultimate Team Player
    • Hard Worker
    • Compassionate and Empathetic
    • Great Organization Skills
    • Positive Attitude
    • Willingness to jump in and get the job done
    • A Professional and Friendly Demeanor
    • Ability to work with all ages
    • Bilingual

    To be an asset to the team you will get the opportunity to:

    • Ability to provide a superior customer service experience through the phone
    • Persuade potential patients to make an appointment
    • Maintain customer/potential customer data bases
    • Complete accurate records of telephone interactions, orders and accounts
    • Meet department goals for inbound and outbound calls
    • Convert leads into appointments
    • Greet and check in patients and hand out necessary paperwork
    • Confirm patient’s insurance coverage eligibility/updates changes
    • Build patient or family file in system
    • Scan and file patient records
    • Schedule or confirm appointments
    • Handle routine questions about appointments, policies, insurance and treatments
    • Manage consent forms
    • Collect fees per patient’s insurance
    • Clean/maintain front office area/lobby
    • Any and all other duties assigned by Practice Manager

    Qualifications of those who have been successful in this role:

    • Minimum high school diploma or equivalent
    • Bilingual (English/Spanish required)
    • Ability to quickly learn new procedures and processes
    • Excellent communication and interpersonal skills
    • High level of ownership, accountability, and initiative
    • Friendly, outgoing and motivated personality
    • Knowledge of dental terminology and dental procedures
    • Knowledge of front and back office procedures
    • Experience in a professional environment with direct customer/patient contact preferred

    We offer the following benefits:

    • Health, Dental, Vision, Life, and Short/Long Term Disability Insurance
    • 401(k)
    • Advancement Opportunities

    Our Company is an Equal Opportunity and Affirmative Action Employer. Our Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

    Job Type: Full-time


    • Administrative Skills: 1 year (Required)
    • Front Office: 1 year (Required)


    • High school or equivalent (Required)


    • Stephenville, TX (Required)


    • ENGLISH (Required)
    • SPANISH (Required)

    Work authorization:

    • United States (Required)

    Click here to learn more about Smile Design!

    Click here to apply!

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